Frequently Asked Questions

Football Manager 2014

Welcome to the Football Manager 2014 FAQ - within this post should be the answers to the majority of questions you may have when running the game, and answers to any errors you may come across.

Click on the question and the answer will slide down beneath it.
Please follow the steps below to activate the game on Steam:

- Download the Steam client: http://store.steampowered.com/about/
- Install Steam on your computer
- Once installed, open up Steam
- Go to +ADD A GAME at the bottom-left of the window
- Then select Activate a product on Steam
- Enter your pre-release Activation Code
- Steam should now download your game. 

- To make sure your game downloads, make sure FM14 is not already running in the Beta version.
- Then if it doesn't update on launch, restart Steam.
- If that still doesn't work, verify your game cache as shown below:

- Load Steam
- From the Library section, right-click on the game and select Properties from the menu.
- Select the Local files tab and click the 'VERIFY INTEGRITY OF GAMECACHE...' button.
- Steam will verify the game's files - this process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.
- We recommend verifying your cache twice to make sure all files are fully downloaded





If you have the disc version of the game, please first follow the steps below to activate the game on Steam:

- Open up Steam
- Go to +ADD A GAME at the bottom-left of the window
- Then select Activate a product on Steam
- Enter your Activation Code found on the back of the manual.

Now Steam will be trying to download the full game. Please follow the instructions below:

- Click on 'Games' followed by 'View Games Library'.
- Right click on the game and click 'Delete local content'. The non-installed information will appear next to the game.
- Close Steam by going to 'File' -> 'Exit' (Ensure STEAM is not shown near Notification Area (system clock). If STEAM is shown in the Notification Area right click on the STEAM icon and select exit.)
- Insert Disk 1 into your DVD drive and select Autorun.
- From the Windows Desktop, click on the Start Button, (XP) click Run (Vista/7/8) type Run into the Start Search box and choose Run from the list.
- In the window Run box enter the following: E:\Setup.exe  (If your CD/DVD drive is not E: please change to the correct letter)
- Press OK, Steam should now start the installation from the disk.
- At the end of the installation process, Steam will connect on Internet to download a small update.

Like previous versions, Football Manager 2014 can only be activated and played through the Steam platform. The game can be purchased as a boxed copy or a digital download, but both versions require Steam and an Internet connection.

Football Manager 2014 will need Internet access for its activation process because Steam is a network-based platform. FM2014 customers that do not want Steam to connect to Internet can launch the Steam client in "Offline Mode" after installation. Internet access after installation of the game will only be needed to apply game patches or Steam updates, play network games, use the Steam Workshop or use any of the uploading features included in FM2014.

We have outlined below the steps to set Steam to Offline Mode.

- Start Steam whilst being connected to the Internet - make sure that the "Remember my password" box on the login window is checked
- Verify that all game files are completely updated and that there are no current downloads on Steam ("View" -> "Downloads")
- Launch the game(s) you would like to play offline to verify that there are no further updates to download. Shut down the game(s) and return to Steam once you have confirmed that the game(s) can be played
- Go to "Steam" -> "Settings" to ensure that the "Don't save account credentials on this computer" option is NOT selected
- Click on the top left "Steam" menu and select "Go Offline"
- Select "Restart in Offline Mode". This will restart the Steam client and it will no longer connect to Internet when it is launched

If you would like to reconnect Steam to the Internet in the future to download game updates, activate new products or play multiplayer modes on your games, please select "Go Online" from the top left "Steam" menu.
If Steam downloads are going slower than expected, please double check your current download region:

1) Start Steam
2) Go to Steam > Settings > Downloads tab
3) Under Download region, select the region that you are in or that is closest to you.
4) You can also try various regions near your location to see if a better connection is available




Myth: You must be online to use offline mode
Due to the Steam support article only giving instructions to use offline mode when you are already online, many people think that this is the only way to use it. Luckily, this is false, as an offline mode like this would be rather useless. If you start Steam without an internet connection you will be given the option to start in offline mode.

Fact: If you don't exit Steam manually, offline mode may not work.
Unfortunately, this may not always work due to a bug. When Steam starts in online mode, it modifies a cache file called winui.gcf. When Steam shuts down, it changes it back. However, if Steam is running whenand means the process is not given the chance to change the file backfile is not changed back. On startup, Steam detects that this cache was not shut down properly, and attempts to fix it. However, this process requires an internet connection, so if you are starting in offline mode, Steam will fail to open and will display this error message.

Myth: Offline mode works fine for me, so there isn't a problem!
Not everyone experiences this problem. I have found that on some computers, the cache file is not detected as damaged after a forced shutdown and offline mode will work normally. If you're one of these people, then you're lucky, but that doesn't mean it works fine for everyone else. Some people are also lulled into a false sense of security by testing offline mode after disconnecting from the internet. As they manually exit Steam before trying the offline mode, the cache file is shut down correctly and offline mode will work. Then when they actually need to use it, they find that it does not work.

How to ensure you can get into offline mode 100% of the time
1. Back up winui.gcf
Manually close Steam by right-clicking on the notification area icon and slecting Exit. Go into the Steam/steamapps folder and look for a file called winui.gcf. Right-click on it and select Copy, then right-click on an empty area of the folder and select Paste. This will create a file called winui - Copy.gcf. If you ever need to use offline mode and you encounter the problem, just delete the old winui.gcf file and rename the copy to winui.gcf before trying to start Steam again.
2. Exit Steam manually
As long as you remember to manually exit Steam before shutting down your PC you will always be able to use offline mode. Of course, there is always a possibility you may forget, so it is a good idea to make a backup as well as detailed above.
3. Disconnect from all networks
If you are connected to a local network, but not the internet, you may find that Steam hangs at the Updating Steam... dialog. To get around this problem, just disconnect from the network."

Credit for this post to X.nano on the Steam Forums
- Launch Steam
- Click on the top left menu and select "Steam" -> "Settings"
- Select the "Interface" tab and change the language
- Click on OK
- Steam will ask you to restart its client: select "RESTART STEAM"    

You can change the language of Football Manager 2014 following these steps:

- Run the game
- From the Main Menu, select "Preferences"
- Under "Game Settings", depending on what region you purchased the game from. the language can changed to one of up to fifteen different languages (Brazilian Portugues, Czech, Dansk, English, English US, Español, Français, Greek, Italiano, Nederlands, Norsk, Polski, Português, Russian, Svenska, Turkish).



- Log in to Steam and click on Library.
- Right-click on the game, select Delete local content, and confirm.
- Insert the first disc into your computer.
- Close Steam (Steam > Exit).
- Press Windows Key + R to open Run
- In the Run window type:

"C:\Program Files\Steam\Steam.exe" -install E:

- Replace E: with the CD/DVD drive you are installing from if is not correct.
- Replace C:\Program Files\Steam if your Steam installation is not in the default location.
- Press OK. 

Steam will launch and ask you to sign in if you do not have your password saved.  Your installation should continue from the disc.
Operating Systems:
  • Windows XP (Service Pack 3)
  • Windows Vista (Service Pack 2)
  • Windows 7 (Service Pack 1)
  • Windows 8 and 8.1
Processor:  Intel Pentium 4, Intel Core or AMD Athlon or better
  • Windows XP:  1.6GHz or higher
  • Vista, Win 7 & Win 8::  2.2GHz or higher
Graphics Cards: Cards equal to or better than the following:
  • NVidia GeForce FX 5900 Ultra
  • ATI Radeon 9800
  • Intel GMA X3100
  • 128MB VRAM
  • Direct X 9.0c compliant
Memory: 1GB RAM
Hard Drive Space: 3GB HDD
If you encounter problems when first attempting to launch the game, it could be for a number of reasons related to the way you installed, the way Steam is set up and your system configuration. We very much suggest trying the suggestions listed within this section to resolve any issue you've encountered.

First thing we suggest is for anyone with a crash dump or a black screen when launching, to download and install this - http://www.microsoft.com/en-us/download/details.aspx?id=35


We'd very much suggest making sure your .net framework is fully up to date by downloading and installing this - http://go.microsoft.com/?linkid=9831986

We'd also ask you to update your DirectX to your latest version by downloading and installing this - http://www.microsoft.com/en-us/download/details.aspx?id=35


Please add "FM.exe"to the list of exclusions within your security software. If this alone doesn't work we would suggest adding the entire Steam folder to the list of exclusions.

Unfortunately we cannot give specific steps on how to do this as it is dependent on your anti-virus program but usually it is as follows: navigate to Antivirus -> Advanced Settings -> Exclusions and add the "FM.exe" there.

The "FM.exe" can be found at "C: Program Files -> Steam ->steamapps -> common -> football manager 2014"

Some security software can also prevent the normal loading operation of Steam games, including common errors such as "Unable to load filesystem_steam.dll" and "Engine Error: Could not load library client".

We're aware that some Anti-Virus programs have encountered issues allowing Steam to run, the main being the following:

    - Avast!

    - Avira

    - AVG

    - BitDefender

    - Norton

    - PC Tools

    - Spyware Doctor

    - Threatfire

For these programs, if you still cannot launch the game even after configuring them to allow Steam to run, we suggest uninstalling the security software (disabling often will not turn it off fully). However, it's very important to note if you undertake this make certain that Windows Firewall is switched on so you still have some protection. We've also found that the free Anti-virus program Microsoft Security Essentials has been able to run Steam without any problems.

You can find more information on how to configure your Firewall to allow Steam to run flawlessly: https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226

You can also find a list of programs that could interfere with Steam below: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
- Go to Steam Library and go to your Football Manger 14 game and "right click"
- Go to Properties
- Go to tab "Local files"
- Go to "Browse Local files"
- Go to the "bin" folder.
- Right click "FM.exe" executable.
- Go to the "Compatibility" tab.
- Look for the privilege level at the bottom and select "Run this program as administrator"
This is most likely due to the game encountering an incomplete install or update.

To combat this, please verify your Steam cache. This can be done by following the instructions below:

Verify Game Cache:

- Load Steam
- From the Library section, right-click on the game and select Properties from the menu.
- Select the Local files tab and click the 'VERIFY INTEGRITY OF GAMECACHE...' button.
- Steam will verify the game's files - this process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.
- We recommend verifying your cache twice to make sure all files are fully downloaded


First of all we'd ask you to remove all custom graphics/logos/skins and see whether this helps the game load without issue.

If this doesn't resolve the problem, very often this is related to the system setup. We'd very much suggest first of all making sure you graphics card drivers are up to date.

For your graphics card drivers, if you're already aware of your graphics card type, the majority of graphics card websites have 'auto-checkers' which can scan your system and find the correct card. They can be found here for the following makes:

AMD/ATI - http://support.amd.com/us/gpudownload/Pages/index.aspx
Intel - http://downloadcenter.intel.com/
Nvidia - http://www.nvidia.com/Download/index.aspx?lang=en-us
Nvidia GeForce - http://www.geforce.com/Drivers

Once installed, verify your game cache as shown below, then launch the game.

- Load Steam
- From the Library section, right-click on the game and select Properties from the menu.
- Select the Local files tab and click the 'VERIFY INTEGRITY OF GAMECACHE...' button.
- Steam will verify the game's files - this process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.
- We recommend verifying your cache twice to make sure all files are fully downloaded


If you've upgraded to 8.1 and are now encountering issues when attempting to launch or run the game we suggest doing the following.

First update your graphics card drivers.

For your graphics card drivers, if you're already aware of your graphics card type, the majority of graphics card websites have 'auto-checkers' which can scan your system and find the correct card. They can be found here for the following makes:

AMD/ATI - http://support.amd.com/us/gpudownload/Pages/index.aspx
Intel - http://downloadcenter.intel.com/
Nvidia - http://www.nvidia.com/Download/index.aspx?lang=en-us
Nvidia GeForce - http://www.geforce.com/Drivers

Secondly reinstall Football Manager 2014. This can be done via right-clicking on the game in Steam and selecting 'Delte Local Content'.

This will not delete any saves, these will be kept seperately and safe. Once it has uninstalled, restart your system and reinstall the game by Right-Clicking on the game in your Steam Library and selecting to Install.

If you attempt to launch the game without the latest drivers or any drivers at all for your graphics card the game may not launch.

For your graphics card drivers, if you're already aware of your graphics card type, the majority of graphics card websites have 'auto-checkers' which can scan your system and find the correct card. They can be found here for the following makes:

AMD/ATI - http://support.amd.com/us/gpudownload/Pages/index.aspx
Intel - http://downloadcenter.intel.com/
Nvidia - http://www.nvidia.com/Download/index.aspx?lang=en-us
Nvidia GeForce - http://www.geforce.com/Drivers

If you have the knowledge, I'd suggest using the manual download and install over the auto-checker, so if you know your exact graphics card make and the OS you are running, please enter in your details and find the latest drivers.
The installation of Steam might be corrupted, please follow the instructions below to manually remove Steam:

- Exit Steam.
- Navigate to your Steam directory. (Typically C:\Program Files\Steam or C:\Program Files\Valve\Steam)
- Delete all of the contents of your Steam directory.

When complete, make sure the Steam registry entries have been removed. While doing the following, please be aware that the Windows registry is a very sensitive part of Windows. Mistakes can render your system unstable so be VERY careful when making any changes.

In the left-hand column of your registry editor, navigate to:HKEY_CURRENT_USER\Software\Valve\Steam.

Right-click on Valve, select Delete.

- For 32-bit operating systems:

In the left-hand column of your registry editor, navigate to:HKEY_LOCAL_MACHINE\SOFTWARE\Valve\.

Right-click on Valve, select Delete.

- For 64-bit operating systems:

In the left-hand column of your registry editor, navigate to:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Valve\.

Right-click on Valve, select Delete.

When completed please close the Registry Editor, restart your computer and try the installation again.

Please re- download Steam from the link below:

http://store.steampowered.com/about/    

If after the above, the issue persists then please refer to the following entry from the Steam Support website regarding updates stalling at a certain percentage:
https://support.steampowered.com/kb_article.php?ref=5322-QYZB-5344

If you experience this message when attempting to start the game, configure the compatibility mode for Steam using these steps:

- Close Steam
- Right click on Steam shortcut
- Click "Properties"
- Choose the "Compatibility" tab
- Uncheck the box "Run in Compatibility mode for"
- Click on "OK" and then start Steam using the same shortcut
- You can now try the game
First of all make sure your laptop is running via the mains so it isn't on power saving mode. If you are running via the mains, go into your 'Control Panel' (Via Start Menu -> Control Panel' and go to 'Power Options'

Within here we suggest selecting 'Show Additional Plans' and selecting 'Maximum Performance' to get the best out of your system when running Football Manager.

Once you have done this, right-click on your desktop and there should be a Nvidia Control Panel. Under "3D settings" and "program settings" add "fm.exe" found in C:\Program Files (x86)\Steam\steamapps\common\football manager 2014 or where you have your program file.

Try the more powerful 'main' Nvidia card to try and run - if it still crashes using this, go back and choose "Integrated graphics" as main graphic processor.
Bear in mind if you are running on a resolution which is under the minimum resolution of Football Manager 2013 you are not officially supported and the game was not tested under these conditions.

If you are using a Netbook, the minimum resolution requirements for FM2013 (1024 x 768) will not be met, as the screen resolution of your computer is 1024 x 600.

You can boot the game (avoiding the 'game is already running message') by following these steps:

- Open Steam and access your Games Library
- Right-click on Football Manager 2014 -> Properties -> General -> Set Launch Options
- Type this in the box: -small_screen -windowed
- Click on OK, close the window and launch FM14 through Steam

Typically Netbooks offer fewer features compared with Notebooks and Desktop computers; for example, less processing power and reduced ability to run resource-intensive operating systems. Based upon this, you will need to refer to the System Manufacturer to confirm that your computer is designed for resource-intensive games such as Football Manager 2014. SEGA and SI do not offer support for this game on Netbooks.
If you're certain you've got the correct code (and if you've got a boxed version you've entered the code off the back of the manual) and your game hasn't updated, please try restarting Steam.

If that still doesn't work, please try the following:

- Completely exit from the Steam client.
- Go to C:\Program Files\Steam (or the Steam directory that was specified during installation).
- Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
- Restart Steam to allow the file to be recreated.
- Launch game
We've found that MSI Afterburner, EVGA Precision and some overclocking tools cause problems with the game. If you uninstall the utility the game should load without any problems.

Go to the following location - C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2014

When you have the FM.exe right-clicking on the shortcut link and go to 'properties'. Within that screen select the 'compatibility' tab and select compatibility mode (if you're on Windows 7, try the Windows 7 options).

A crash dump is a generic name for any type of crash you encounter when running the game. Contained within the file is information related to what kind of crash you have, which in some circumstances we will ask you to upload to our FTP. Deleting this file will not solve your crash dump.

To get to the bottom of your issue, first up we'd ask you to remove any custom graphics/logos/skins etc you've added to your game to see if it was caused by them. If not, we'd then suggest the following:

Deleting your settings files as shown here - http://www.footballmanager.com/faq/?game=38&id=218

Verifying your game cache as shown here - http://www.footballmanager.com/faq/?game=38&id=221

Then try changing from GPU rendering as explained here - http://www.footballmanager.com/faq/?game=38&id=212

If none of that works, we'll ask you to register on our forums and create your own thread within our Tech Issues/Crashes sub-forum which can be found here - http://community.sigames.com/forumdisplay.php/342-Crashes-and-Technical-Issues

Within this thread we'll need you to tell us when exactly the game crashes for you.

- Is it always on the same date, or is it random?
- Have you used any type of editing tool? If so, what changes did you make?
- If the crash is random, when does it occur? Is it during processing, when clicking a specific screen (say a players profile) or is it during or when going to a match?

If your crash is always on the same date and the above steps haven't helped, please upload your save game to our FTP and let us know the file name and date it crashes within your own thread. FTP details here - http://community.sigames.com/showthread.php/363153

We'd then ask you for technical information, such as if you're running any kind of anti-virus and what type and to post your dxdiag details for us to look at. Details on how to access and post your dxdiag details can be found here -

Once this has been done, a member of our technical team will be able to reply to your thread and attempt to resolve your issue.



If you encounter an XML parsing error try deleting the Football Manager Preferences and Cache folders as detailed below

Windows XP:
First of all you need to turn on hidden files and folders.

XP:
My Computer
'Tools'
'Folder Options'.
Then go to the 'View' tab and select 'Show hidden files and folders'

Now this is done, do the following:

1. Open "My Computer"
2. Navigate to : C:\Documents and Settings\[Your User Name\Local Settings\Application Data\Sports Interactive
3. Go into the "Sports Interactive" Folder.
4. Go to the "Football Manager 2014" Folder.
5. Delete the Preferences and Cache folder found here

Windows Vista and Windows 7:
- Click "Start"
- Within the "Search Programs and Files" box, paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
- Delete "Cache" and "Preferences" Folders

Windows 8
- Click "Desktop."
- Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
- In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
- Delete the "Cache" and "Preferences" Folders




- Go to Start > Control Panel > System > Advanced > Performance > Data Execution Prevention.
- Select "Turn on DEP for all programs and services except those I select".
- Select "Add", navigate to C:\Program Files\Steam (or your default Steam directory), and add Steam.exe to the exception list.

Additionally, you will need to add the executable (hl2.exe, for example) for any game you are seeing issues with.

These files will either be in Steam\steamapps\common\ or in \Steam\steamapps\\
This is a false-positive by the anti-virus program and can be ignored. You may want to update your virus definition software which may help, but until Avira update their software you may encounter this message.

There is no virus contained within the FM.exe.

When I attempt to launch Steam or a game, I get an error message saying that Steam is already running. How can I resolve the problem?

Please see this 'Steam is already running' topic for instructions - https://support.steampowered.com/kb_article.php?ref=8787-WYIL-1543 

Sometimes, if you launch the game too quickly after shutting it down, or get impatient after double-clicking the shortcut, you can get this when your system senses the game is running in two instances. If this is the case, do the following:

- Right-click on your Windows Taskbar (normally found at the bottom)
- Click on 'Task Manager'
- Go to the tab 'Processes'
- Sort alphabetically by clicking 'Image Name'
- Find fm.exe *32
- Click so it's selected, then click the 'End Process' button in the bottom-right hand corner
- Do this for any fm.exe *32 instance
- Once this is done, close the Taskbar and launch the game normally - be patient when it attempts to load
If you've upgraded your operating system to Windows 8 using the in-OS upgrade option (not reinstalling or installing from scratch), you will need to re-install Football Manager 2014 if it has already been installed.

To do this follow the instructions below:

1. Launch Steam
2. Go into your Steam Library
3. Right-Click on Football Manager 2014
4. Select 'Delete Local Content' (This WILL NOT remove any save games, they are stored separately and will not be deleted)
5. Uninstall the game
6. Once this is complete Right-Click on Football Manager 2014 in your Steam Library
7. Select 'Install Game'
8. The game will now reinstall and once completed you'll be able to launch and play your game without issues

Open the nVidia control panel (right-click on the desktop and go to 'Nvidia Control Panel') and make sure stereoscopic 3D is turned OFF.

Your Graphics Card is likely having issues running the game in 'GPU Rendering mode'. If you change it to 'Software Rendering mode' this should solve your problem.

To do this via the in-game preferences, follow the instructions below:
- Enter your in-game preferences
- Click the 'Interface' tab
- Within the 'General' panel change the 'Rendering Mode' from 'GPU Assisted' to 'Software'
- Click the 'Confirm' button

If you cannot access your preferences you can change this when first launching the game by pressing and briefly holding:

ALT + SHIFT + F10 all at the same time.

This should resolve your issue.
This is likely related to a program called All Share Play, a Samsung piece of software. Please try uninstalling this and see whether you can load your save.

First go into your 'My Documents', within there should be a Sports Interactive Folder. Go into the Football Manager 2014 folder.

Go into 'games' and right click on your save which no longer loads. In the menu that opens is an option called 'Restore Previous Versions', click that and see if it works. It'll first scan for a previous version then potentially give you the option to 'Restore'.

To make sure you don't have an issue like this again, we'd also recommend going into your in-game preferences when you load up FM and turn on 'New File for Every Save' option under the auto saves. We'd also suggest turning it on onto weekly or fortnightly so you always have a recent back up.

- On Youtube itself, go to "Settings" (not "Youtube Settings")

 httpimg18imageshackusimg185384ia7fjpg


- Scroll down to the "Third-party tools" section and press [Set up a password].

- Follow the steps through to create a new password (this password is specifically for 3rd party stuff, it will not change the main account's password).

- You will then be presented with anew username that will be something like:

 httpimg407imageshackusimg407681h5c8jpg


- Using this new username and the password you just created, you will now be able to sign in on Youtube in FM14.







If you've come across an issue you feel is incorrect within Football Manager 2014 we'd very much like you to raise it on our official Data Issues forum.

All we ask is the following:
  • Please note that much of the data in the database is of a subjective nature and many people will have different opinions about this kind of data and this must be respected.
  • We would request you all to adhere to the following three point plan when posting in the data topics:
  1. State what you think is specifically wrong with a particular piece of data.
  2. State what you think the data should be.
  3. State reasons/proof for your suggested corrections/improvements.
We'd also very much suggest reading the Data Issues forum FAQ here before posting - http://community.sigames.com/showthread.php/363563

The Data Forum itself can be found here - http://community.sigames.com/forumdisplay.php/356



- Start Steam online - make sure the Remember my password box on the login window is checked
- Verify that all game files are completely updated - you can see the update status for a game under the Library section (when the game shows as 100% - Ready it is ready to be played in Offline Mode)
- Launch the game you would like to play offline to verify that there are no further updates to download - shut down the game and return to Steam once you have confirmed that the game can be played
- Go to Steam > Settings to ensure the 'Don't save account credentials on this computer' option is not selected
- From the main Steam window, go to the Steam menu and select Go Offline
- Click Restart in Offline Mode to restart Steam in Offline Mode
You can create a desktop shortcut which allows you to launch the game without having to go through the STEAM interface.

To create a desktop short-cut right click on the game from the STEAM Library and select Properties:

From 'General' select 'Create Desktop Shortcut'
With Steam open, click the Steam menu, and choose Settings




Click on the Interface tab, and uncheck the box that says:

"Run Steam when my computer starts."




In Football Manager 2014 there are two ways of deleting your cache files.

The first can be done in game by going to:

FM -> Preferences -> Interface

Under 'Skin' Click the 'Clear Cache' button. You will need to restart Football Manager 2014 for these changes to take effect.

To delete your cache outside of the game, please follow the instructions as stated for your Operating System:

To delete your cache, please do the following:

Windows XP:
First of all you need to turn on hidden files and folders.

XP:
My Computer
'Tools'
'Folder Options'.
Then go to the 'View' tab and select 'Show hidden files and folders'

Now this is done, do the following:

1. Open "My Computer"
2. Navigate to : C:\Documents and Settings\[Your User Name\Local Settings\Application Data\Sports Interactive
3. Go into the "Sports Interactive" Folder.
4. Go to the "Football Manager 2014" Folder.
5. Delete the Preferences folder

Windows Vista and Windows 7:
1. Click "Start"
2. Within the "Search Programs and Files" box, paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
3. Delete "Cache" folder

Windows 8
1. Click "Desktop."
2. Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
3. In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
4. Delete the "Cache" folder







To delete your Preferences Files  please do the following:

Windows XP:
First of all you need to turn on hidden files and folders.

XP:
My Computer
'Tools'
'Folder Options'.
Then go to the 'View' tab and select 'Show hidden files and folders'

Now this is done, do the following:

1. Open "My Computer"
2. Navigate to : C:\Documents and Settings\[Your User Name\Local Settings\Application Data\Sports Interactive
3. Go into the "Sports Interactive" Folder.
4. Go to the "Football Manager 2014" Folder.
5. Delete the Preferences folder

Windows Vista and Windows 7:
1. Click "Start"
2. Within the "Search Programs and Files" box, paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
3. Delete "Preferences" folder

Windows 8
1. Click "Desktop."
2. Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
3. In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
4. Delete the "Preferences" folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated.













* Before proceeding please make sure to write down the username and password of your Steam account as you will need them to reinstall afterwards.

Start by uninstalling Football Manager 2014 through Steam:

- With Steam under your Library, Right-click on Football Manager 2013 and select "Delete Local Content..."

Next confirm the removal the Football Manager 2013 Settings and Cache Folders (instructions dependent on your OS)

Windows XP:
- Click "Start" then click "Run"
- Type the following into the run box and press "Enter": %appdata%
- Go into the "Sports Interactive" Folder.
- Go to the "Football Manager 2014" Folder.
- Delete the "Cache" and "Settings" Folders found inside here.

Windows Vista and Windows 7:
- Click "Start"
- Within the "Search Programs and Files" box, paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014
- Delete the "Cache" and "Settings" Folders

Windows 8
- Click "Desktop."
- Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
-  In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014
- Delete the "Cache" and "Settings" Folders

Then you will have to manually remove Steam:

- Exit Steam.
- Navigate to your Steam directory. (Typically C:\Program Files\Steam or C:\Program Files\Valve\Steam)
- Delete all of the contents of your Steam directory.

When complete, make sure the Steam and FM14 registry entries have been removed. While doing the following, please be aware that the Windows registry is a very sensitive part of Windows. Mistakes can render your system unstable so be VERY careful when making any changes.

* For FM 2014:

- Click Start then Run.
- At the prompt type: REGEDIT. The registry editor will open.
- Click the "+" next to HKEY_LOCAL_MACHINE.
- Click the "+" next to SOFTWARE.
*If you have a 64-bits Operating System go to: SOFTWARE\Wow6432Node
- Click the "+" next to Sports Interactive Ltd.
- Right-Click the Football Manager 2014 folder.
- Select Delete.

- Go back to HKEY_LOCAL_MACHINE\SOFTWARE.
- Click the "+" next to Microsoft
- Click the "+" next to Windows
- Click the "+" next to CurrentVersion
- Click the "+" next to Uninstall
- Right click & delete the key labelled:
- Football Manager fields

* For Steam:

- In the left-hand column of your registry editor, navigate to: HKEY_CURRENT_USER\Software\Valve\Steam.
- Right-click on Valve select Delete.

- For 32-bit operating systems:

- In the left-hand column of your registry editor, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Valve\.
-Right-click on Valve and select Delete.

- For 64-bit operating systems:

- In the left-hand column of your registry editor, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Valve\.
- Right-click on Valve and select Delete.

When completed please close the Registry Editor, restart your computer and try the installation again.

*If for whatever reason you wish to remove all your Football Manager save date, do the following:

Go into Documents/My Documents which can be found as below

Start Menu > Documents > Sports Interactive > Football Manager 2014





- Go to your Start Menu (Windows).
- For XP: Click on Run in the Start Menu; For Vista/Win7/Win8: On the bottom left there should be start search area. Type in Run then press Enter.
- Type in dxdiag then press Enter.
- The Dxdiag window should open. If it asks you any sorts of license questions just say yes.
- On the bottom portion of the dxdiag window there should be a button that says Save All
- Save the file as a txt document.

Normally we will ask you to just copy and paste the information from here directly onto the forum. There is no sensitive information contained within here, just information that can help us deduce whether there's a potential issue with your system which could be affecting your game.
- Load Steam
- From the Library section, right-click on the game and select Properties from the menu.
- Select the Local files tab and click the 'VERIFY INTEGRITY OF GAMECACHE...' button.
- Steam will verify the game's files - this process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.
- We recommend verifying your cache twice to make sure all files are fully downloaded



If you come across a bug within the game we'd very much appreciate you raising the issue for us via our community Bugs Forum which can be found here - http://community.sigames.com/forumdisplay.php/341

Within this forum there are a number of subsections to post your particular issue. If you're not sure which area it's suited to, please just use the All Other Issues forum.


From time to time, we will ask you to provide us with more information on a particular bug which we will ask you to upload to our public FTP site. We very much recommend using Filezilla to do this:

Download the Filezilla FTP Client from here (Filezilla is Free Opensource)

Filezilla FTP Instructions:

When you install it and open it up, at the top you'll see the following:

Host:
Username:
Password:

Enter the following:

Host: ftp.sigames.com
Username: ftp-public
Password: public

It should then open up, your computer on the left-hand side, our FTP on the right. On the right go to the game-save folder. On the left find your save game, then simply when you've found it drag it across to the appropriate folder. Then it'll start to upload. Be warned, depending on your upload speed this may take a while. Remember you cannot 'replace' a file on the FTP, so you'll have to rename the save as something different.

Uploading Screenshots

Screenshots should be added to the ftp server in the fm/screenshots folder. Save them as jpegs preferbly.

Save Games

Save Games should be added to the ftp server in the fm/game-save folder

Especially with transfer and contract bugs we need a save before the deal goes through. Preferably you should run incremental save and at worst rolling auto-save.

When you upload the save use the compress savegames or use winzip to make them smaller. If they are still too big then you can (if matches aren't important to the bug) delete the stored pkms from the temp folder and then save the game.

PKM

Match engine PKMs should be added to the ftp server in the fm/game-pkm folder

Match engine bugs we need pkm files, click Save at the end of a match and can be found in My Documents\Sports interactive\Football Manager 2013\matches. Pkms don't need zipping.

File naming conventions

Save/Zip/PKM name format: your-forum-name_bug-description

In your post include the name for the savegame when you've uploaded it.

To do this via the in-game preferences, follow the instructions below:
- Enter your in-game preferences
- Click the 'Interface' tab
- Within the 'General' panel change the 'Rendering Mode' from 'GPU Assisted' to 'Software'
- Click the 'Confirm' button

If you cannot access your preferences you can change this when first launching the game by pressing and briefly holding:

ALT + SHIFT + F10 all at the same time.

This should resolve your issue.
If requested, please install Belarc (as shown here - http://www.belarc.com/free_download.html)

Once this is done it should automatically compile a report. Once this is finished, within your browser go to File -> 'Save As' and send the HTML file in an email to neil.brock[at]sigames.com

Include your forum username and a brief description of what your issue is in the email. A
The Benchmark log is only generated when the user quits the game. Once you've quit the game it can be found by following the instructions below:

Windows XP:
1. Click "Start" then click "Run"
2. Type the following into the run box and press "Enter": %appdata%
3. Go into the "Sports Interactive" Folder.
4. Go to the "Football Manager 2014" Folder.
5. The file is contained within the "Logs" folder and is called "benchmark.log"

Windows Vista and Windows 7:
1. Click "Start"
2. Within the "Search Programs and Files" box, paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014
3. The file is contained within the "Logs" folder and is called "benchmark.log'

Windows 8
1. Click "Desktop."
2. Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
3. In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014
4. The file is contained within the "Logs" folder and is called "benchmark.log"



If you're certain you've got the correct code (and if you've got a boxed version you've entered the code off the back of the manual) and your game hasn't updated, please try restarting Steam.

If that still doesn't work, please try the following:

- Completely exit from the Steam client.
- Go to /Users/[Username]/Library/Application Support/Steam
- Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
- Restart Steam to allow the file to be recreated.
- Launch game
Please refer to the following article from Steam's Knowledgebase and follow thoroughly all the steps mentioned:

If the issue persists afterwards, then we will need some information on your computer.

First you should make sure that all Apple updates have been downloaded and installed through the "Software Updates..." option.

In addition please supply us with your system information by following the instructions below:

- Select "About This Mac..." from the Apple menu in the upper left corner of the screen.
- Click the "More Info..." button within the About This Mac window.
- Select "Save as..." from the File menu within the System Profiler application.
- Change file format type to rich text format and save the report.

Then post your issue within the Technical/Crashes Forum within the Bugs Forum explaining your issue here - http://community.sigames.com/forumdisplay.php/343-Mac-Specific-Issues


If you are encountering XML parsing errors please follow the instructions described here to clear all your caches and preferences.
On occasion we will ask you to manually delete your FM caches or preferences. Please follow the instructions below to do so:

Mac OS X (all versions)
  • Open Finder.
  • Click the "Go" menu in the menubar.
  • OS X 10.7 Lion and later only: Press and hold down the "Option" (Alt) key.
  • Click the "Library" item in the menu.
  • Go into the folder named "Application Support" then "Sports Interactive".
To clear everything (preferences, caches, etc)
  • Delete the folder named "Football Manager 2014".
To clear the caches only
  • Go into the folder named "Football Manager 2014"
  • Delete the folder named "Caches"
To clear the preferences only
  • Go into the folder named "Football Manager 2014"
  • Delete the folder named "Preferences"

On occasion you may be asked to upload detailed system information of your Mac to our FTP so we can investigate further and see if we can find the reason for a problem. Please follow the instructions below.

Mac OS X (all versions)
  • Go to Finder
  • Go to "Applications", then unto "Utilities"
Mac OS X 10.6 Snow Leopard
  • Launch "System Profiler"
  • From the "File" menu, click "Save As..."
  • In "Export As" type a file name or leave as default (usually the name of the Mac)
  • In "Where" choose a location or leave as default (usually your documents folder)
  • In "File Format" leave the default, which should be "System Profiler 4.0 (XML)"
  • Click "Save" and let it save the profile (may take a little while)
Mac OS X 10.7 Lion and later
  • Launch "System Information"
  • From the "File" menu, click "Save..."
  • In "Save As" type file name or leave as default (usually the name of the Mac)
  • Choose a location or leave as default (usually your documents folder)
  • Click "Save" and let it safe the information (may take a little while)
Please upload the file you saved to the FTP and let us know where it is and what the name of the file is (if you can, name it to reflect a little bit of the actual problem).

If you get the error message "The application Football Manager has quit unexpectedly" we may ask you to post the full crash report in an attempt of diagnosing the problem further. Please follow the steps below to do so.

  • On the dialog that says FM quit unexpectedly there will be a button that says either Report... or Show Details (it depends on which version of OS X you are running). Click this button.
  • This should show the full crash information (a lot of text).
  • Select all this text by clicking the mouse and dragging it to select all the text all the way to the bottom of the edit box in the dialog, or clicking the mouse once and using the keyboard to press Cmd+A (Command/Apple key and 'A') to select all the text.
  • Copy this to the clipboard by using the keyboard to press Cmd+C (Command/Apple key and 'C').
  • Go to your webbrowser and to the SI forums.
  • Create a new reply to your thread where you were asked to post the crash report.
  • First type in the following in the new reply: [code]
  • Now use the keyboard to press the keys Cmd+V (Command/Apple key and 'V') (or, alternatively, click the Edit item in the menubar followed by Paste).
  • Then type the following on a new line (after the crash report information that was just pasted into the reply) in your reply: [/code]
  • Finally, post your reply by clicking the 'post' button in your webbrowser. The crash information details have now been posted in a reply to the thread.

We ask that all Mac specific issues be posted in the Mac Specific Issues forum.
Please follow these instructions if you are on a Mac and you get a popup stating "Steam needs to be online to update", even though you are already connected to the internet.

On occasion we will ask you to manually delete your FM caches or preferences. Please follow the instructions below to do so:

Mac OS X (all versions)
  • Open Finder.
  • Click the "Go" menu in the menubar.
  • OS X 10.7 Lion and later only: Press and hold down the "Option" (Alt) key.
  • Click the "Library" item in the menu.
  • Go into the folder named "Application Support" then "Steam".
  • Delete the file named "registry.vdf"

Operating Systems:
  • OS X 10.6.8 Snow Leopard
  • OS X 10.7.5 Lion
  • OS X 10.8.5  Mountain Lion
  • OS X 10.9 Mavericks
Processor: Intel Core 1.8GHz+ 
Memory: 1 GB RAM 
Graphics: Equal to or better than the following:
  • NVidia GeForce 7300 GT
  • ATI Radeon X1600
  • Intel GMA X3100
  • Minimum 128MB VRAM 
  • Fully OpenGL 2.0 compliant
Network: Broadband Internet connection 
Hard Drive: 3 GB available space 


Users may experience this on a Mac if their computer name or user account where Football Manager and Steam is installed using illegal characters/symbols such as "/", "!"or in certain Foreign Language OS Installations, such as Greek.

You can fix the issue by doing the following:

- Change Computer Name to not use symbols or illegal characters
- Change User Account Name to not use symbols or illegal characters
- Install the Operating System in English

 To check the Computer Name and to change it if necessary:

- Go to the Apple Logo on the menubar at the top of your screen and open System Preferences
- Go to Sharing
 - Change Computer Name text box if it is using illegal characters.

 To check the user name and change it if necessary:

- Go to the Apple Logo on the menubar at the top of your screen and open System Preferences
- Go to Users & Groups
- Check the Current Users list on the left hand side, and check they are not using illegal characters or symbols.
- If they are, "Click the Lock to make changes", and enter the password when prompted.
- Select the user account.
- Edit the "Full Name" to not use illegal characters or symbols.
Mac OS X (all versions)
  • Open Finder.
  • Click the "Go" menu in the menubar.
  • OS X 10.7 Lion and later only: Press and hold down the "Option" (Alt) key.
  • Click the "Library" item in the menu.
  • Go into the folder named "Application Support" then "Sports Interactive".
  • Go into "Football Manager 2014" then "Logs".
  • In here you should find a file named "benchmark.log"

On occasion you will be asked if you could upload a file, or files, to our FTP server so we can further investigate an issue. Please follow these instructions to do so. 

Ideally we would use Finder's built-in FTP support, but unfortunately this only allows FTP access in read-only access and won't allow you to upload anything.

Therefore you need to use another FTP program. We suggest using Cyberduck which is open source and free.

In your FTP client please create connection to our FTP with the following details:

Username: ftp-public
Password: public

Please upload the file as described here.
Your Cache & Preferences folders are located in:

- Go to home
- Go to <user>
- Go to .local
- Go to share
- Go to Sports Interactive

From within here, delete the cache & preferences folders.

- Type the following (without quotation marks) into Terminal: sudo lshw -html > hardwareprofile.html"
- Go to home folder to locate "hardwareprofile.html" and upload this to the FTP.
- FTP instructions can be found here -


Operating Systems: Ubuntu 12.04 LTS Linux ONLY

Processor: Intel Pentium 4; Intel Core; AMD Athlon

Graphics Cards
: Cards equal to or better than the following: NVidia GeForce 7300 GT; AMD Radeon HD 2400 Pro; Intel HD 3000/4000 - 128MB VRAM

OpenGL 2.0 compliant

Memory: 1GB RAM

Hard Drive Space: 3GB HDD




Data Editor:

Please Make Sure you have downloaded Football Manager 2014 before downloading the editor.

You need to download it separately through Steam. It can be found in the Tools section within Steam. To get to it do the following;

- Open Steam -> Library -> All Games -> Tools -> Football Manager 2014 Editor. And then Install".
- The initial run may require to install direct X files.

Resource Archiver:

You need to download it separately through Steam. It can be found in the Tools section within Steam. To get to it do the following;

- Open Steam -> Library -> All Games -> Tools -> Football Manager 2014 Resource Archiver. And then Install".
- The initial run may require to install direct X files.

To delete your cache, please do the following:

Windows XP:

1. Click "Start" then click "Run"
2. Type the following into the run box and press "Enter": %appdata% (Make sure you press Enter, it may otherwise say 'No items match your search')
3. Go into the "Sports Interactive" Folder.
4. Go to the "editor 2014" Folder.
5. Delete the "Cache" Folder found inside here.

Windows Vista and Windows 7:
1. Click "Start"
2. Within the "Search Programs and Files" box, paste the following then press "Enter": %localappdata%/sports interactive/editor 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
3. Delete "Cache" folder

Windows 8
1. Click "Desktop."
2. Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
3. In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/editor 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
4. Delete the "Cache" folder


Make a note of the error code number, and what you were attempting to do at the time. Report the issue to store@sigames.com, and we will assist you with your enquiry.

- Take a screenshot of the game status screen, and upload a copy of your save game to our FTP.
 - Please email store@sigames.com an explanation of why you require a refund with the following information:-

- A forwarded copy of the Steam email receipt
- A screenshot of your save game's Game Status screen
- Let us know what your save game is called on the FTP

You can upload game files to the FTP following the information in this link - http://community.sigames.com/showthread.php/368795

Emails to SI-Store will only be responded to if they are relating to transactions within the FMC Store.

Store Purchases for FMC Unlockables and FMC Boost Bank Balance can only be used in Classic Mode career games. FM In-Game Editor is for full simulation mode only.

Purchases cannot be used for Challenges, Network Games or Versus Mode.




Some items will activate automatically when purchased, however others will require activation with your "Wallet" and therefore you will need to be online to apply them to your save game.


Any funds you purchase for your club is ring-fenced for the club's transfer budget, which can be used as you wish. Be aware though, this does not increase your club's general income - so signing a player on very high wages will still affect your club's finances in the long run. You can only have a maximum of £250 Million in your "Wallet", and you can use in £1 Billion per save game.


No, some items can only be purchased through the Store and cannot be unlocked any other way.

Make sure that STEAM is notin Offline Mode and that STEAM Cloud synchronization is enabled.

STEAM -> Settings:

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Cloud -> Enable SteamCloud synchronization for application which support it:

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When Saving the Game, select the 'Cloud' radio button. Save the game within this folder.

The Save Game will only be synced to the Cloud when you exit the game, so please only exit Steam when the save game has been fully synched to the Cloud,

If you try to exit the game before it's synched, a pop-up will remind you to wait until this is complete.

You must have an active Internet connection to use the Cloud Save Settings.

On a new machine, make sure you are signed into the same Steam account as where your game was originally installed and you saved your save game to the Steam cloud.

Go to the Load Game and select the 'Cloud' radio button. Here will be listed all your saves on the cloud. Select a save game and then the 'Load' button to load your save.

You must have an active Internet connection to use the Cloud Save Settings.


Steam currently allows1GB of Cloud space per user account. 

FM & FMC Save Games are used in your cloud storage for Football Manager 2014.

You must have an active Internet connection to use the Cloud Save Settings.






On a computer that is fully synchronised with Steam Cloud saves for Football Manager, go to Load or Save game and select the 'Cloud' radio button.

Here will be listed all your saves on the cloud. Select a save game and then the 'delete' button to remove them from the cloud.

You must have an active Internet connection to use the Cloud Save Settings.




- Go to FM -> Downloads (or simple, Downloads from the Start Screen)
- Select Steam Workshop tab
- Select "Download Add-Ons directly from Steam"
- This will bring up the Steam overlay for the Football Manager 2014 Workshop.
- Select an item or collection in the workshop
- Click "Subscribe"
- Steam will now download the file in the background
- Please note that some files may take time to download depending on their size.
- Once file has downloaded, close the Steam overlay (Shift+Tab)
- The file should now be present in your game.


If for any reason, an item needs to be reported you can select the file in the Workshop & select 'Report'. Workshop moderators will then deal with reported items.


All exported game files into your user data folder (for example match plans, tactics, and editor data files) can be used in Steam Workshop. For a full list, visit the Football Manager 2014 Steam Workshop page in the Community hub.


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